This relates less to reputation management than to a whole spectrum of many different factors.
Keep your commentary positive and honest when facing negativity. With a lot of positive feedback, it can help to drown out a negative or two. Keep updating with fresh, positive content to make anything negative slip down the search results.
This is even more important if you have a bigger one. They want to feel like something other than a number. Try using automated and can follow up with a customer. You may also provide feedback on purchases they have made.
Be sure you’re posting content that’s positive about your brand so it will keep things fresh, so that any negative feedback slips in the search engine listings.
Make sure to hire professionals to run your social media pages. Your company is represented by these pages, so … Read the rest